W.H. Bender & Associates Restaurant Consultant and Foodservice Consulting
restaurant consulting
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Bill's Wisdom
A manager can never thank a team too much.

Cheers Boston

Boston, MA

The Client Question

How can we improve our guest service training?

The Answer

Create and launch a Cheers branded ServPoints Sequence of Service™ training process for managers and team members. Completely upgrade Cheers training on service and “brand delivery” and incorporate color digital photography to model “perfect service performance” and engage team members.

Key Results

Cheers Boston is delivering the best “pub experience” in North America. Service scores have improved by 15% and the check average has increased by 75¢ since implementation.